Measure Your Customer Loyalty

Your guests are in a rush on their way out but you have a chance to ask them a quick question if they will return to the property or if they would recommend your hotel to their friends and family. Don't miss this touchpoint and opportunity as you monitor your customer experience.

Understand the whole experience

by gauging the overall guests experience at exit

Measure your guests loyalty

by figuring out if they will recommend your hotel

Stop spreading negative experience

by giving your visitors a voice before they write review online

XP TouchFree™ - Touchless Smiley Feedback Terminal

Understand the overall guest experience at the exit doors with the TouchFreeXPress™ – the world’s first and only touchless feedback kiosk for hospitality. This is the game-changer feedback kiosk to understand guest experience during their stay. Simply manage the question of multiple touchpoints and hotel locations. Change questions remotely on an e-ink to monitor your customers' satisfaction.

SMS

Stay in touch with your hotel guests on any device in their pocket. Feedback is a text message away from your customer. Send SMS and text message feedback request post checkout using Press'nXPress platform. Reach hotel guests via SMS in bulk with CSV import or connect to your systems via APIs and webhooks.

XP Cast™ - Smiley Feedback Terminal

Wireless customer feedback terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up feedback kiosks at the entrance and exit touchpoint. A hassle-free solution to stay in touch with your guests and collect feedback during their stay. Ask the customer to input their feedback about a particular question at each feedback kiosk and effectively capture what your customers think about their overall stay and experience in your hotel property.

XP Cast™ - ABC Choices Feedback Terminal

Same idea as smiley terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button to capture guest qualitative feedback as they leave the hotel.

AppTablet

Use the customer feedback tablet kiosk if you want to enable your customers to provide opentext comments. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction for your guest during their stay at your hotel properties.